Last updated: May 2026
1. Introduction
RUXELA is committed to protecting the privacy and personal data of all users, clients, and visitors of the website https://ruxela.com (the “Website”).
This Privacy Policy explains how personal information is collected, used, stored, and protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Legal Information
The Website is operated by:
- Company name: XXX
- Legal form: XXX
- Registered office: XXX
- Company registration number: XXX
- VAT number: XXX
- Publication Director: Alexandre Sohen
- Contact email: contact@ruxela.com
- Hosting provider: Hostinger
3. Personal Data We Collect
RUXELA may collect and process the following categories of personal data:
- first and last name;
- email address;
- phone number;
- billing and payment information;
- booking details;
- travel and concierge preferences;
- communications exchanged with our team;
- IP address and browsing data.
4. How We Use Personal Data
Personal data may be used for the following purposes:
- managing villa reservations and concierge services;
- processing payments;
- customer support and communication;
- improving the Website and services;
- fraud prevention and security;
- compliance with legal obligations;
- sending marketing communications where legally permitted.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- performance of a contract;
- user consent;
- compliance with legal obligations;
- legitimate interests pursued by RUXELA.
6. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
7. Sharing of Data
RUXELA may share personal data with:
- payment providers;
- accommodation partners and service providers;
- technical hosting providers;
- legal or governmental authorities when required by law.
RUXELA does not sell personal data to third parties.
8. International Transfers
As RUXELA operates internationally, certain data may be transferred outside the user’s country of residence.
Where applicable, appropriate safeguards are implemented to ensure compliance with GDPR and international privacy standards.
9. User Rights
Under GDPR and applicable privacy laws, users have the right to:
- access their personal data;
- rectify inaccurate information;
- request deletion of their data;
- object to processing;
- restrict processing;
- request data portability;
- withdraw consent at any time.
Any request may be sent to:
Users also have the right to lodge a complaint with their local data protection authority.
10. Data Security
RUXELA implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
The Website uses SSL encryption technology to secure communications and transactions.
11. Cookies Policy
The Website may use cookies and similar technologies for:
- ensuring the proper functioning of the Website;
- analytics and audience measurement;
- improving user experience;
- personalized content and marketing.
Users may disable or manage cookies through their browser settings.
Some Website functionalities may not operate correctly if cookies are disabled.
12. Marketing Communications
Where permitted by law or based on user consent, RUXELA may send promotional emails, newsletters, or special offers.
Users may unsubscribe at any time by clicking the unsubscribe link included in communications or by contacting:
13. Third-Party Services
The Website may contain links to external websites or use third-party services.
RUXELA is not responsible for the privacy practices or content of third-party websites.
Users are encouraged to review the privacy policies of such services.
14. Children’s Privacy
The Website and services are not intended for individuals under the age of 18.
RUXELA does not knowingly collect personal data from minors.
15. Updates to this Privacy Policy
RUXELA reserves the right to modify this Privacy Policy at any time.
Any updated version becomes effective immediately upon publication on the Website.
Users are encouraged to review this page regularly.
16. Contact
For any questions regarding this Privacy Policy or the processing of personal data: