TERMS AND CONDITIONS OF USE AND BOOKING

Last updated: May 2026

1. Legal Information

This website is operated by:

The website accessible at https://ruxela.com (hereinafter referred to as the “Website”) provides luxury concierge services, villa rentals, and related premium services.

TERMS OF USE (TOS)

2. Purpose

These Terms of Use define the conditions governing access to and use of the Website by any user.

By accessing or using the Website, users fully accept these Terms of Use.

3. Access to the Website

The Website is accessible 24 hours a day, 7 days a week, except in cases of maintenance, technical interruptions, or force majeure.

RUXELA shall not be held liable for any interruption, suspension, or malfunction of the Website.

4. Services Offered

RUXELA offers, among others:

Services may be modified or updated at any time without prior notice.

5. User Responsibilities

Users agree to:

Any abusive or unlawful use may result in immediate suspension of access to the services.

6. Intellectual Property

All content available on the Website, including but not limited to text, images, videos, logos, graphics, trademarks, software, and visual elements, is protected by intellectual property laws.

Any reproduction, distribution, modification, or use of all or part of the Website without prior written authorization is strictly prohibited.

7. External Links

The Website may contain links to third-party websites.

RUXELA shall not be held responsible for the content, privacy policies, or practices of such third-party websites.

8. Limitation of Liability

RUXELA makes every reasonable effort to ensure the accuracy of the information published on the Website.

However, RUXELA does not guarantee that the Website will be free from errors, omissions, or temporary unavailability.

Users acknowledge that they use the Website at their own risk.

9. Amendments to the Terms

RUXELA reserves the right to modify these Terms of Use at any time.

Any updated version shall become effective immediately upon publication on the Website.

10. Governing Law and Jurisdiction

These Terms of Use shall be governed by the laws applicable in the country where RUXELA is registered.

Any dispute arising in connection with these Terms shall fall under the exclusive jurisdiction of the competent courts of RUXELA’s registered office.

BOOKING AND SALES TERMS AND CONDITIONS

11. Purpose of the Booking Terms

These Booking and Sales Terms govern the contractual relationship between RUXELA and any client making a reservation through the Website.

Any reservation implies full acceptance of these Terms.

12. Booking Procedure

Clients may select and book services directly through the Website.

Once the reservation has been confirmed and payment completed or guaranteed according to the selected payment method, a confirmation email will be sent to the client.

The booking confirmation does not constitute an invoice.

13. Prices

Prices displayed on the Website are indicated in the applicable currency at the time of booking.

Prices may include or exclude taxes depending on the applicable jurisdiction.

RUXELA reserves the right to modify prices at any time.

However, the price charged shall be the one displayed at the time the reservation is confirmed.

In the event of a manifest pricing error or technical malfunction, RUXELA reserves the right to cancel the reservation after informing the client.

14. Availability

All offers displayed on the Website are subject to availability.

Despite regular updates to the booking system, certain accommodations or services may become unavailable after a booking request has been submitted.

In such cases, RUXELA will inform the client as soon as possible.

15. Payment Methods

RUXELA accepts the following payment methods:

All transactions are secured using SSL encryption technology.

Banking information is never stored on RUXELA’s servers.

16. Non-Refundable Reservations

Certain bookings may be designated as “non-refundable”.

In such cases, the full amount of the stay or service may be charged at the time of booking.

No refund shall be issued in the event of cancellation, early departure, or no-show.

If payment is declined, RUXELA reserves the right to cancel the reservation.

17. Pay-on-Arrival Reservations

For certain reservations, payment may be made upon arrival or at the time of the service.

In such cases, clients may be required to provide valid credit card details as a guarantee.

The final payment shall be made directly at the property or during the service.

RUXELA reserves the right to verify the validity of the payment method before the client’s arrival.

18. Cancellation Policy

Unless otherwise specified during the booking process:

Specific cancellation conditions are displayed for each reservation before confirmation.

19. No Right of Withdrawal

In accordance with applicable laws regarding accommodation and leisure services provided on a specific date, clients do not benefit from any right of withdrawal once the reservation has been confirmed.

20. Force Majeure

RUXELA shall not be held liable for any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, wars, governmental actions, or network interruptions.